Shipping

Shipping policy

Deliveries within the Netherlands

From 2 to 5 working days

Deliveries within the European Union

From 5 to 9 working days

Deliveries in all other countries

From 4 to 10 working days

We process and ship orders every weekday (Monday to Friday). 

Orders placed after 2pm will be shipped the next business day. You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact info@thesigns.shop

Please note, we do not ship on weekends and/or holidays.

Pre-orders

If you have purchased any pre-order item(s), the item(s) will ship as soon as inventory becomes available. You will receive tracking information as soon as we get your order and an additional email will be sent when your order leaves our warehouse. Payment for pre-order items will be collected upon placement of the order.

Rates & delivery time

All domestic orders ship for free and will arrive within 1 business day once dispatched. Missing packages If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days – in rare cases packages may say delivered up to 36 hours prior to arrival.

We will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of DHL.

We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages. dit ook